Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return for store credit only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and reason for returning the items.

To start a return, you can contact us at wornwelldesigns@gmail.com. Please note that returns will need to be sent to the following address: PO BOX 310 Sandy Springs, SC 29677

When returning an item, please take note of the following:

  • Returns must be post marked within 15 days of the date you receive your shipment, no exceptions.
  • All returns will be processed via store credit only
  • Customers are responsible for all shipping costs associated with returns, we do not provide pre-paid return labels.
  • Any requests made past our 15 day return policy deadline or request including final sale items will be declined.
  • If an item appears worn, smells of perfume or essential oils, deodorant, makeup, or has animal hair, it will not be accepted as a return.
  • Orders CANNOT be changed, modified, or canceled after checkout.
  • We are not responsible for packages lost or delayed in transit or marked as "delivered" by the carrier.
  • All sale items and custom products (special orders or personalized items) are FINAL SALE with no exceptions.

You can always contact us for any return questions at wornwelldesigns@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must contact us within 3 business days of receipt. Please e-mail pictures and description of damaged item to wornwelldesigns@gmail.com

Refunds
Refunds will not be provided. You will be issued store credit only for your return.
If more than 15 business days have passed since we’ve approved your return, please contact us at wornwelldesigns@gmail.com